Specialist Vehicle Valeting for the Automotive Industry
A service designed with you in mind
“Friendly efficient and helpful”
A bit about us
The company has been around since 1974 and is still family owned and operated. Falcon Car Care are now one of the largest specialist valeting firms in the UK with over 400 valeting operatives cleaning nearly 30,000 cars a week. Today the company looks after many well-known dealership brands and runs some of the most challenging high volume sites in the UK.
Why we save our client’s money and improve site performance
We believe our customers should not be paying for non-productive time, materials or equipment. That’s why as standard we supply all the materials, equipment and only charge for the vehicles we clean. Of course we can work according to your preference, but we find this model works well. This also avoids many of the problems associated with employing people such as administration, holidays, sick pay and finding replacements for absenteeism. Our “all in” price per unit cost model is also very useful for customers when they are forecasting budgets, as all our costs can be pre-determined at an early stage.
A message from Managing Director Ian Rigby
“Over the past 40 years, the valeting industry has changed dramatically and although we have moved ourselves with the times, our principles will always remain the same. Myself and many of the management team here at Falcon started our working lives on the valeting pitches and we think this is fairly unique in the modern valeting world.
Because we have lived and breathed the industry for so many years, we really do understand what is important to you…and of course your own customers. It’s also a reason why we work with the companies we do, a source of pride for our business.
If you choose to contact us and work with my company, I can promise you this……..total commitment from day one.
I know it’s easy to make grand promises on websites and tell you what you want to hear; but the truth is we are a hardworking company, with a great track record and we would love the opportunity to work with you.
I hope this website answers some questions you may have about us, but by all means, if you have any questions contact me directly. I’d be delighted to speak with you.
Ian Rigby
Managing Director
Tim has over 30 years experience working in the motor industry and has spent the last seven years with Falcon. He brings a wealth of knowledge and understanding to his current position. Tim is responsible for the smooth day to day running of the operational aspects of the sites and continually liaises with customers and valeters to ensure an excellent standard of work is achieved.
Ian has worked his way through the business from valeter to supervisor, then to operations manager and general manager. As such, Ian has a holistic view of the entire business having worked in many roles. In 2004 Ian bought the business from the existing owner who decided to retire. Following the buy out, Ian became Managing Director, and he is now responsible for the strategic direction and performance of the company.
Darren has been with Falcon for over 18 years working in a variety of roles. For the past 9 years, Darren has worked in a Management role where he has been responsible for the smooth running of up 30 separate contracts across the country. Darren is also responsible for running the events team for some of our clients. With vast site experience having worked in frontline valeting and in supervisory roles before progressing into Management, Darren has a good overview of the business and customer requirements.
Jim has over 24 years experience in the Valeting Industry and has been a Manager for Falcon Car Care for the past 10 years. With previous experience in frontline valeting, Jim is currently responsible for running several key contracts and is responsible for management and liaison with major customer accounts.
Where we work:
Who We Work With:
Whether you are a small single site dealership or a large national automotive group with multiple sites, it is vital that every vehicle on your forecourt is presented to the highest standard.
Falcon now have a fleet of Rapid Response Vehicles to respond to the changing needs of our customers and to ensure additional resources are readily available.
Falcon currently work with a number of preparation centres throughout the UK, valeting in excess of 5,000 vehicles weekly.
Falcon understand that the preparation of commercial vehicles is very much price led and in an industry were margins are becoming ever more tighter, delivering a quality service, cost effectively is key.
“I would like to put on record my level of appreciation for a level of service that is way beyond that of my expectations. All too often people criticise the valeting industry, and the level of service they supply, I must admit I was on this band wagon until coming across Falcon Car Care.
Your service is exception to the norm, your operatives are of a professional nature and always smart. Your hardware is of the best quality, and always the latest technology.
Despite giving us the most competitive prices, this has certainly not come at the cost of service delivered. We are quick to complain, so I thought I would let you guys know what a good job your team is doing.”
, Dealer Principal, Volvo
“Over the last 7-8 years I have used the services of Falcon Car Care at various retail outlets, notably Volkswagen in Chester and have always found them to be reliable and co-operative in all aspects of the business. They are flexible to the varying aspects of the business and have always found them to be responsive to the changing needs of the motor trade business.
I would have no problem recommending them to any other motor trade business.”
, General Sales Manager, Volkswagen