“We operate a challenging site with high volumes of vehicles being prepared to very tight timescales. Our customers expect quality and deadlines to be met, no exceptions, so admittedly I was somewhat apprehensive about changing our valeting supplier. The incoming supplier would be inheriting existing valeting teams and would need to hit the ground running immediately. However, I needn’t have worried. I was delighted with how smooth the transition was to Falcon Car Care and the level of support provided by their management . I have also been very impressed with the noticeable improvement in the actual quality of the valeting. Importantly our customers have even commented on this. These improvements are testimony to Falcons’ policy of providing more effective equipment and cleaning chemicals. However the hands on supervisory support they provide has been the big difference, enabling operational improvement and ensuring our valeting teams are happy and effective. If you are reviewing valeting or looking for an improvement on your site, I really cannot recommend Falcon highly enough.”
Whether you are a small single site dealership or a large national automotive group with multiple sites it is vital that every vehicle on your forecourt is presented to the highest standard
Falcon now have a fleet of Rapid Response Vehicles to respond to the changing needs of our customers and to ensure additional resources are readily available.
Falcon currently work with a number of preparation centres throughout the UK, valeting in excess of 5,000 vehicles weekly.
Falcon understand that the preparation of commercial vehicles is very much price led and in an industry were margins are becoming ever more tighter, delivering a quality standard cost effectively is key.
“Falcon have managed and carried out all aspects of our vehicle valeting processes at three sites for a number of years. The volumes between the three sites are in the region of 35,000 to 40,000 units per year. The standards we expect are very high and Falcon Care Care have proved more than capable of meeting them over a long period. Any problems that may occur are dealt with promptly and efficiently. The people they employ to carry out the work are hard working and flexible which helps when trying to manage fluctuating volumes. I hope this helps with your decision in employing a reliable and conscientious valeting company.”
“Since January 2007 I have been working with Falcon Car Care and can honestly say they are one of the best I have worked with. When dealing with the Prestige Market place you need a reliable and efficient team to support you and with the assistance of the General Manager – Tim Owen who has been excellent, I would strongly recommend.”